Welcome to Mount Royal Centre Hotel (hereafter referred to as “we”, “us”, “our”, or “the Hotel”). We are committed to protecting your privacy and safeguarding any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, make reservations, stay with us, or interact with our services.

1. Information We Collect

We may collect the following categories of personal information:

• Identity & Contact Information: Full name, residential or billing address, email address, telephone number.

• Booking & Stay Information: Reservation details, dates of stay, room type, guest names, preferences, and special requests.

• Payment & Billing Details: Payment method, transaction records, billing information (card details are securely processed and masked where applicable).

• Website & Usage Data: IP address, browser type, device information, pages visited, time spent on our website, cookies, and related analytics data.

• Optional Information: Feedback, reviews, survey responses, and marketing preferences.

2. How We Collect Information

We collect personal information when you:

• Make a booking or enquiry via our website, phone, email, or in person.

• Contact our customer service or interact with hotel staff.

• Subscribe to newsletters, promotions, or special offers.

• Use our website, which may employ cookies and analytics tools.

• Interact with authorised third-party service providers (e.g., payment processors).

3. How We Use Your Information

Your personal data may be used to:

• Process and manage reservations, check-in/check-out, and payments.

• Provide customer support and respond to enquiries or requests.

• Personalise your stay and improve guest experience.

• Send promotional communications where you have opted in.

• Improve our website, services, operations, and security.

• Comply with legal, regulatory, and contractual obligations.

4. Legal Basis for Processing

Where applicable, we process your personal data based on:

• Your consent (e.g., marketing communications).

• Performance of a contract (your booking or stay with us).

• Compliance with legal obligations (e.g., tax or accounting laws).

• Legitimate business interests, provided your rights are not overridden.

5. Sharing of Information

We may share your information with:

• Trusted service providers (e.g., payment processors, housekeeping, maintenance).

• Business partners involved in delivering hotel services, with appropriate safeguards.

• Legal or regulatory authorities where required by law.

• Successors in the event of a merger, acquisition, or business restructuring.

We do not sell your personal data to third parties.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, remember preferences, and analyse usage. You may disable cookies in your browser settings; however, some features may not function properly.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements. When no longer required, data is securely deleted or anonymised.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal data.

• Request correction of inaccurate or incomplete information.

• Request deletion of your data (subject to legal requirements).

• Object to or restrict certain processing activities.

• Request data portability where applicable.

• Withdraw consent at any time for consent-based processing.

To exercise these rights, please contact us at: info@mountroyalcentrehotel.com.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. While we strive to protect your data, no system is completely secure.

10. International Data Transfers

If you are accessing our services from outside Nigeria, your information may be transferred to and processed in Nigeria or other locations where our service providers operate. We ensure such transfers comply with applicable data protection laws.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

12. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If such data is identified, it will be promptly deleted.

13. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the revised policy.